❓ Frequently Asked Questions (FAQ)

 

 

General Store & Product Information

 

 

Q1: What is Fiora Finch and where are you located?

 

A: Fiora Finch is an online retail store dedicated to providing high-quality, curated products across various categories including Home & Kitchen, Health & Beauty, Fashion, and Car & Bike Accessories. We operate primarily within the Kingdom of Saudi Arabia (KSA) and ensure all our products are selected for their quality and value.

 

Q2: How can I be sure about the quality of the products you sell?

 

A: We maintain a strict focus on quality assurance. Every product in the Fiora Finch catalog is sourced from reputable manufacturers and suppliers. Before shipment, all items undergo careful inspection by our team to ensure they meet our high standards for performance and durability. We are committed to providing genuine and reliable items to our customers in Saudi Arabia.

 

Q3: Are the product images on your website accurate?

 

A: We make every effort to display the colors, features, and details of our products as accurately as possible. However, the exact appearance may vary slightly due to photographic lighting, different screen calibrations, or minor manufacturing updates. We encourage customers to read the detailed product descriptions for comprehensive information.

 

Ordering and Payment

 

 

Q4: How do I place an order on your website?

 

A: Placing an order is simple:

1. Browse our collections and add the desired items to your shopping cart.

2. Proceed to the checkout page.

3. Enter your accurate shipping address and contact information within Saudi Arabia.

4. Select your preferred payment method (Cash on Delivery is available).

5. Confirm your order details and complete the transaction. You will receive an order confirmation email shortly after.

 

Q5: What payment options do you accept?

 

A: We currently accept Cash on Delivery (COD) as our primary payment method across the areas we serve in the Kingdom of Saudi Arabia. We ensure a secure and convenient transaction process upon delivery.

 

Q6: Can I modify or cancel my order after it has been placed?

 

A: We process and prepare orders for dispatch very quickly. If you need to modify or cancel your order, please contact our customer service team immediately via WhatsApp (+92 324 211 1996) or email (info@fioafinch.com) within 1 hour of placing the order. Once an order has been dispatched, we are unable to make any changes or cancellations.

 

Shipping and Delivery

 

 

Q7: What is your standard delivery time frame within Saudi Arabia?

 

A: Our standard delivery time frame for orders within the Kingdom of Saudi Arabia is generally 2 to 4 working days from the time your order is dispatched. Please note that during peak sale periods, unforeseen circumstances, or public holidays, delivery times may be slightly extended.

 

Q8: How much is the shipping charge?

 

A: Shipping charges are calculated based on your specific delivery address within the KSA and the total weight/volume of your order. The exact shipping fee will be clearly displayed and added to your total during the checkout process before you confirm your payment.

 

Q9: How will I track my order?

 

A: Once your order is processed and handed over to our courier partner, you will receive a Shipping Confirmation email. This email will contain your unique tracking number and a link to the courier's website, allowing you to monitor the status and estimated arrival of your package in real-time.

 

Q10: What happens if I miss my delivery?

 

A: Our courier partner will typically contact you via phone or WhatsApp to arrange a convenient delivery time. If the first attempt is missed, the courier will usually make one or two more attempts. If all attempts fail, the package will be returned to our warehouse, and re-shipping fees may apply for a new delivery attempt.

 

Returns, Refunds, and Warranty

 

 

Q11: What is your Return and Refund Policy?

 

A: Fiora Finch operates a strict No Return, No Refund policy on all items once sold. All sales are final. We only accept returns or exchanges under the condition that the product is demonstrably damaged upon arrival.

 

Q12: How can I prove a product was damaged upon arrival?

 

A: To be eligible for a return or exchange due to damage, you MUST provide uninterrupted video evidence recorded continuously from the moment you first open the sealed delivery box. This video must clearly show the shipping label and the damaged item as it is removed from the packaging. Claims without this mandatory video proof will be denied.

 

Q13: If my item is damaged and I have video proof, what is the deadline to report it?

 

A: If you have the required video proof of damage, you must contact our customer service team within two (2) calendar days of receiving your parcel to initiate the exchange or refund process.

 

Q14: Do you offer a product warranty?

 

A: Our products are sourced for quality, but Fiora Finch does not offer an extended product warranty beyond the two-day damage-on-arrival policy. Any implied or external manufacturer warranties will be noted in the product description where applicable, but Fiora Finch does not guarantee or manage those warranties.

 

Contact and Support

 

 

Q15: How can I contact customer service?

 

A: We are here to help! You can reach us through the following channels:

• Email: For detailed inquiries and order issues, email us at info@fioafinch.com.

• WhatsApp: For quick support and status checks, message us on +92 324 211 1996.

 

Q16: What are your customer service operating hours?

 

A: Our dedicated customer service team is available to assist you from Saturday to Thursday. We are closed on Fridays and official public holidays.